Sand Dollar Sports Dive Center

Refund and Safe Diving Policy

To ensure the best experience for all divers, we have a firm cancellation policy. Space on our tours is limited, and once you reserve a spot, it’s reserved for you, preventing us from offering it to others. This policy helps us recoup lost revenue and covers associated costs. It’s comparable to other dive shops on the island.


Our cancellation policy applies only to bookings confirmed by Sand Dollar Sports. Bookings made through external agents follow their policies.

  • Cancellations made more than 48 hours before your tour: You will receive a full refund, minus any credit card or PayPal processing fees.
  • Cancellations made between 48 and 24 hours before your tour: You will receive a 90% refund, minus any credit card or PayPal processing fees.
  • Cancellations made within 24 hours of your tour or no-shows: No refund will be issued.
  • Cancellations due to weather or cruise ship no-show: You will receive a full refund, minus any credit card or PayPal processing fees.

Zero Tolerance Policy

We have a zero-tolerance policy for alcohol consumption before diving. While moderation is acceptable, anyone arriving hungover or smelling of alcohol will be denied participation and will not receive a refund. There are absolutely no exceptions.


Sand Dollar Sports reserves the right to refuse service, without a refund, to anyone deemed unsafe, irresponsible, non-compliant with dive plans, disrespectful to the crew, or in violation of marine park regulations.